Last updated: [1st April 2026]
These Terms and Conditions govern your access to and use of the Mozakrah application, website, and related educational services.
Words with initial capital letters have meanings defined under the following conditions. These definitions apply whether they appear in singular or plural form.
For the purposes of these Terms and Conditions:
Application means the software program provided by the Company, named Mozakrah, downloaded by You on any electronic device.
Application Store means the digital distribution service through which the Application is downloaded, including the Apple App Store and Google Play Store.
Account means a unique account created for You to access our Service or parts of our Service.
Affiliate means any entity that controls, is controlled by, or is under common control with a party, where “control” means ownership of 50% or more of the voting power or equivalent managing authority.
Company (referred to as “the Company”, “Mozakrah”, “We”, “Us”, or “Our”) means Mozakrah LLC.
Country means Wyoming, United States, unless otherwise required by applicable law.
Device means any device capable of accessing the Service, including a computer, mobile phone, or tablet.
Feedback means feedback, ideas, comments, suggestions, or proposals submitted by You regarding the Service.
Free Trial means a limited period during which a Subscription may be offered free of charge.
In-App Purchase means the purchase of any product, item, service, or Subscription made through the Application and subject to these Terms and Conditions and/or the Application Store’s own terms.
Parent / Guardian means the parent or legal guardian who registers, purchases, manages, or supervises the Service on behalf of a Student.
Promotions means contests, offers, campaigns, discounts, referral programs, or other promotional activities made available through the Service.
Service means the Application, website, educational sessions, digital content, support, subscriptions, and all related services offered by the Company.
Student means the learner receiving the educational service, whether directly or through a Parent / Guardian.
Subscription means paid recurring access to the Service or part of the Service on a daily, weekly, monthly, annual, or other recurring basis.
Terms and Conditions (also referred to as “Terms”) mean these Terms and Conditions, which form the entire agreement between You and the Company regarding the use of the Service.
Third-Party Social Media Service means any third-party service or content that may be displayed, included, or made available through the Service.
You means the individual accessing or using the Service, or the company or legal entity on whose behalf such individual is accessing or using the Service, as applicable. Where the user is under 18, “You” also includes the Parent / Guardian accepting these Terms on the user’s behalf.
These Terms and Conditions govern the use of the Service and set out the rights and obligations of all users.
By accessing or using the Service, You agree to be bound by these Terms. If You do not agree with any part of these Terms, You must not access or use the Service.
If You are under the age of 18, the Service may only be used with the consent, supervision, and acceptance of these Terms by a Parent / Guardian. The Parent / Guardian is responsible for the account, purchases, communications, and compliance with these Terms in relation to the Student.
Your access to and use of the Service is also conditioned on Your acceptance of and compliance with Our Privacy Policy. Please read Our Privacy Policy carefully before using the Service.
When You create an Account, You must provide information that is accurate, complete, and current at all times. Failure to do so may constitute a breach of these Terms and may result in suspension or termination of Your Account.
You are responsible for safeguarding the password or login credentials used to access the Service and for all activities carried out through Your Account.
You agree not to use a username or account name that is unlawful, misleading, offensive, obscene, or that infringes the rights of another person or entity.
You must notify Us immediately if You become aware of any unauthorized access to or use of Your Account.
Some parts of the Service are available only through a paid Subscription. Subscriptions are billed in advance on a recurring and periodic basis depending on the plan selected by You.
Unless canceled, Your Subscription will automatically renew at the end of each billing cycle under the same or substantially similar conditions.
You may cancel renewal of Your Subscription through Your Account settings, by contacting the Company, or through the applicable Application Store if the Subscription was purchased as an In-App Purchase.
Unless otherwise required by law or expressly stated in these Terms, cancellation stops future renewal only and does not entitle You to a refund for the current billing period already paid.
You must provide accurate and complete billing details, including name, contact information, and valid payment method details.
If automatic billing fails for any reason, the Company may issue an electronic invoice or payment notice requiring manual payment by the specified deadline.
The Company may modify Subscription fees from time to time in its sole discretion. Any fee change will become effective at the end of the then-current Subscription period. Continued use of the Service after the new fees become effective constitutes acceptance of the updated fees.
The Company may offer a Free Trial at its sole discretion. If billing details are required for the Free Trial, You may be charged automatically when the Free Trial ends unless You cancel before the trial period expires.
The Company reserves the right to modify, withdraw, or cancel any Free Trial offer at any time.
All payments made through the Service, including payments for sessions, lesson bundles, subscriptions, packages, digital access, and other educational services, are subject to this Refund, Exchange, and Service Credit Policy.
All payments are final unless a refund, exchange, or service credit is expressly approved by the Company in accordance with this Section or is otherwise required by applicable law.
Any refund request must be submitted within 7 calendar days from the date of purchase, provided that the purchased service has not been fully used, completed, delivered, materially consumed, or substantially performed.
A refund may be considered only in the following cases:
a. the service was not delivered due solely to a proven fault attributable to the Company;
b. You were charged more than once for the same service in error;
c. the purchased service became unavailable and the Company did not offer a reasonable replacement, rescheduling option, or service credit; or
d. a refund is otherwise required by applicable law.
Refunds will not be granted in any of the following cases:
a. You change Your mind after purchase;
b. You fail to attend, join, access, schedule, or use the service for reasons not attributable to the Company;
c. You provide incorrect contact, booking, or account information, or fail to respond to communications necessary for service delivery;
d. the service, or any part of it, has already been booked, scheduled, activated, accessed, attended, delivered, made available, or materially used;
e. the relevant service is a promotional, discounted, bonus, trial, or complimentary service unless the Company expressly decides otherwise; or
f. the issue relates solely to a third-party platform, device, connectivity problem, or Application Store process outside the Company’s reasonable control.
At the Company’s sole discretion, and subject to availability, the Company may offer:
a. replacement of the purchased service;
b. transfer of the paid amount to another available service;
c. rescheduling of the service; or
d. service credit for future use.
If the replacement service has a higher price, You may be required to pay the difference. If service credit, exchange, or replacement is granted, no cash refund will be due unless the Company expressly states otherwise.
If the purchase was made through an Application Store as an In-App Purchase, billing and refund handling may also be subject to the relevant Application Store’s terms and refund policy. In such case, You may be required to submit the refund request through the applicable Application Store.
If a refund is approved, it will be processed through the original payment method within a reasonable time, subject to the timelines of the relevant bank, payment gateway, Application Store, or payment provider.
To the extent permitted by law, the Company may deduct any non-recoverable processing fees, banking charges, transfer fees, chargeback costs, currency conversion fees, and the value of any service already provided or reserved.
All refund, exchange, replacement, or service credit requests must be submitted through the Company’s official contact channels:
Email: admin@mozakrah.com
Phone / WhatsApp: +20 100 903 4848
All requests are reviewed on a case-by-case basis, and the Company reserves the right to approve or reject any request in its reasonable discretion.
Each service offered through the Platform may have its own duration, validity period, schedule, or completion timeline, as described in the Application, on the website, at checkout, in the relevant offer, or in a service confirmation message.
The duration of a service may begin on the date of purchase, booking, first access, first scheduled session, activation, or any other date communicated by the Company.
Any purchased service must be used within the validity period specified by the Company. If a validity period is not expressly stated at checkout, it may be communicated through the Application, support messages, confirmation messages, invoices, or internal academic scheduling rules.
If You fail to use the service within the applicable validity period, the unused portion may expire automatically without refund, compensation, or replacement, unless the Company expressly approves otherwise in writing.
For services sold as a package of sessions, lessons, credits, or bundles, all included sessions must be used within the stated validity period. Any unused sessions remaining after expiration may be forfeited automatically.
Any extension of the service duration is granted solely at the Company’s discretion and only if expressly approved in writing. The Company is not obligated to extend the duration of services because of missed sessions, inactivity, delayed usage, scheduling preferences, or user unavailability.
The Company may reschedule, postpone, replace, or reasonably modify the timing, teacher assignment, method of delivery, or availability of services where required for academic, operational, technical, safety, or administrative reasons. Such action will not, by itself, entitle You to a refund.
If You or the Student miss, ignore, delay, or fail to attend or use the service within the applicable schedule or duration, the Company is not responsible for extending the service period or providing additional sessions without additional charges, except where the Company expressly agrees otherwise.
Upon expiration of the applicable service duration or validity period, Your right to access, attend, receive, use, or claim that service shall terminate immediately.
For questions relating to validity, session duration, package expiry, scheduling, or usage periods, You may contact:
Email: admin@mozakrah.com
Phone / WhatsApp: +20 100 903 4848
The Company may, in its sole discretion, provide promotional wallet credits, rewards, or virtual value within the Application.
Any wallet value or credit is promotional in nature unless expressly stated otherwise. It is non-cash, non-transferable, non-withdrawable, and may only be used in accordance with the rules stated in the Application or communicated by the Company.
Where applicable, wallet credits may be granted based on specific qualifying actions, such as attendance at eligible live sessions. Wallet credits may only be used toward eligible services and may not be redeemed to a bank account, card, or cash equivalent.
The Company may restrict wallet eligibility to certain products, payment models, or users. Users who purchase certain packages, installment plans, or discounted plans may be excluded from wallet use where stated by the Company.
Unless otherwise stated, wallet credits may expire at the end of the applicable academic year, promotional period, or validity period. The Company also reserves the right to reverse, adjust, suspend, or remove wallet credits granted in error, obtained through abuse, linked to refunded or disputed transactions, or expired under the applicable rules.
The Application may include In-App Purchases that allow You to buy products, services, or Subscriptions.
All billing and transaction processing for In-App Purchases may be handled by the relevant Application Store and governed by that store’s own terms and conditions.
In-App Purchases may only be consumed within the Application and may not be redeemed for cash, transferred, or exchanged except as expressly stated by the Company or required by law.
If an In-App Purchase fails to download or function properly, the Company may investigate the issue and, where appropriate, provide a replacement, repair, patch, service credit, or other reasonable remedy. If the issue cannot be resolved within a reasonable period, the Company may authorize or recommend a refund through the relevant Application Store in accordance with its policies.
Any Promotions offered through the Service may be governed by additional rules, terms, or eligibility conditions. If the terms of a Promotion conflict with these Terms, the Promotion terms will prevail for that Promotion only.
The Company reserves the right to suspend, modify, withdraw, or cancel any Promotion at any time, subject to applicable law.
The Service and its original content, features, functionality, branding, trademarks, design, curriculum structure, software, and materials, excluding content provided by users or third parties, are and shall remain the exclusive property of the Company and its licensors.
You may not copy, reproduce, distribute, modify, republish, display, transmit, reverse engineer, or otherwise exploit any part of the Service without the Company’s prior written consent, except as expressly permitted by law.
If You provide Feedback to the Company, You assign to the Company all rights, title, and interest in such Feedback. If such assignment is ineffective under applicable law, You grant the Company a perpetual, irrevocable, worldwide, royalty-free, sublicensable license to use, reproduce, modify, publish, distribute, and exploit such Feedback without restriction or compensation.
The Service may contain links to third-party websites, tools, payment providers, applications, or services that are not owned or controlled by the Company.
The Company is not responsible for the content, practices, privacy policies, payment procedures, or availability of any third-party website or service. You acknowledge that the Company shall not be liable for any damage or loss caused by or in connection with the use of such third-party services.
The Company may suspend, restrict, or terminate Your Account or access to the Service immediately, with or without notice, for any reason, including if You breach these Terms, misuse the Service, abuse staff or teachers, engage in fraud, submit false information, abuse payment processes, or act in a way that may harm the Company, its users, teachers, reputation, or operations.
Upon termination, Your right to use the Service will cease immediately. Any provisions that by their nature should survive termination shall survive, including provisions relating to payments, liability limitations, intellectual property, dispute resolution, and governing law.
To the maximum extent permitted by applicable law, the total liability of the Company and its suppliers, officers, employees, agents, affiliates, and licensors arising out of or relating to the Service shall be limited to the total amount actually paid by You to the Company for the relevant service giving rise to the claim, or USD 100, whichever is greater only where such minimum amount is required to preserve the enforceability of this clause.
To the maximum extent permitted by law, the Company shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, loss of data, business interruption, reputational harm, educational outcomes, exam results, missed opportunities, or personal loss arising out of or in connection with the use of or inability to use the Service.
Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.
The Service is provided on an “AS IS” and “AS AVAILABLE” basis, with all faults and without warranties of any kind, whether express, implied, statutory, or otherwise, to the maximum extent permitted by law.
The Company does not guarantee that the Service will be uninterrupted, error-free, secure, always available, suitable for a particular purpose, compatible with all devices, or that it will produce any specific academic, educational, admission, examination, or personal result.
Without limiting the foregoing, the Company makes no warranty regarding the performance, accuracy, availability, or reliability of any third-party platform, payment provider, internet connectivity, app store, or external software used in connection with the Service.
These Terms shall be governed by and construed in accordance with the laws of the State of Wyoming, United States, excluding its conflict of laws rules, unless mandatory consumer protection laws of another jurisdiction apply.
If You have any dispute, complaint, or concern relating to the Service, You agree to first contact the Company and attempt to resolve the matter informally and in good faith before initiating formal legal proceedings.
You may contact the Company at:
Email: admin@mozakrah.com
Phone / WhatsApp: +20 100 903 4848
If the dispute is not resolved informally, the Company reserves all legal rights and remedies available under applicable law.
If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision shall be interpreted or modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall remain in full force and effect.
Failure by the Company to enforce any right or provision under these Terms shall not constitute a waiver of that right or provision.
These Terms may be translated into languages other than English. In the event of any conflict, inconsistency, or dispute, the English version shall prevail.
The Company may modify or update these Terms at any time in its sole discretion. Where a material change is made, the Company may provide notice through the Application, website, email, or other reasonable means.
By continuing to access or use the Service after updated Terms become effective, You agree to be bound by the revised Terms.
If You have any questions about these Terms and Conditions, or if You wish to submit a refund, exchange, service credit, scheduling, or support request, You may contact Us through the following official channels:
Email: admin@mozakrah.com
Phone / WhatsApp: +20 100 903 4848
1007 N. Market St.STE G20-405-89334Wilmington, DE, 19801
Copyrights © Mozakrah LLC, 2025
